Dolphins Group - Dolphins Training & Consultants Ltd

This was a fabulous week of training. Bond to inspire my ability to manage the data communication. Maina Waweru, VEEW Distributors- MD This is a well-paced course which gives you the basics of customer service in a clear and structured way. The trainer is lively and engaging and the material is delived and theoretical, way that will stick with you for some time to come, challenging you to apply in the real world. Samantha Mwedekeli, Director, Mama Rocks Burgers. The trainer was well conversant with excel and was very practical with his examples. Good organization by Dolphins group. Ronald Misigo- consultant & IT specialist, Agri-Experience the course was very informative, the 5 days allocation was sufficient for our data/ personal data to be reviewed and for us to apply the excel function on our personal data. The trainer was very knowledgeable. Winfred Ouma- finance officer The trainer is very good. The content covered is applicable in work environment. Very useful tools when de...

The course content was well thought out and designed to the organization data, the trainer involved us in the activities discussions. Alex Njeru, Accountant, PharmAccess Foundation A good learning experience. Now able to handle budgets. The trainer was super, understood questions well and responded to them. Irene M. Mutuku, ActionAid International The entire training on debt and credit management especially collection strategies and credit policy formulation was impactful. Collins Mwamba, Regional Coordinator, WEF. The trainer was quite knowledgeable. Anthony Maina, Credit Control Supervisor, Kevian Kenya Ltd. As easy as it may sound, it’s a worthy and important course because it cuts across the board from employees to leadership teams. Constance Kisaka, Management Assistant, KPRL The course is excellent and I wish more professionals can be trained in communication skills and public speaking. Wilfred Atisa, Regional IT Co-ordinator, Feed the children

The course should be given to all who work in the customer service departments. It is an eye opener for many things that we have been doing blindly. It is good to know that you can measure customer service in many other ways and not just customer service satisfaction surveys. Hilda Karegi Asirigwa, KENTRADE The trainer is confident; you can literally see how passionate she is about what she does. Content is delivered impeccably and learning experience is learner-trainer centred and engaging. Dennis Mshangani, Customer Service Representative My experience has been amazing. I attended this training at a time where I was struggling with identifying my self-worth. I feel this has helped me majorly as I got to learn much more about realizing who I actually am. Grace Wairimu Kamau