Confidence is a choice, not a symptom…
The batter has already hit two home runs. When he gets up to bat for the third time, his confidence is running high…
It’s easy to feel confident when we’re on a roll, when the cards are going our way, or we’re closing sales right and left. This symptomatic...
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The call of the Open Sea…
There are predictable evolution and revolutions as an organization grows.
These are dictated by the increasing complexity that comes with adding employees,customers,product lines,the locations,etc.
Handling a company’s growth successfully requires three things;
a) An...
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Abandoning perfection..
It’s possible you work in an industry built on perfect. That you’re a scrub nurse in the Operation Room, or an air traffic controller or even in charge of compliance at a nuclear power plant.
The rest of us, though, are rewarded for breaking things. Our job, the reason w...
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The difference between management and leadership…
Managers work to get their employees to do what they did yesterday, but a little faster and a little cheaper.
Leaders, on the other hand, know where they’d like to go, but understand that they can’t get there without their colleagues, without gi...
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Does Competition Scare You ?
The number one reason people give me for giving up on something great is,
"someone else is already doing that."
Or, parsed another way, "my idea is not brand new."
Or even, "Oh no, now we'll have competition."
Two big pieces of news for you:
1. Competition valid...
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what's the hard part ?
Every project (product, play, event, company, venture, non profit) has a million tasks that need to be done, thousands of decisions, predictions, bits of effort, conversations and plans.
Got that.
But what's the hard part?
The CEO spends ten minutes discussing the layou...
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You get what you focus on…. Six audiences….
You get what you focus on. Focus on nothing, and you won’t get much.
The successful organization can be focused on any of these constituencies (a partial list):
The sales force
the stock market
potential new customers
existing customers
employees or
...
If your organization or even your career is stuck;it may just be because of this chart....
Understanding Local Max
My guess is that you've been wrestling with your Local Max.
If your organization or even your career is stuck, it may just be because of this chart.
- beatrice kThe course content was well thought out and designed to the organization data, the trainer involved us in the activities discussions. Alex Njeru, Accountant, PharmAccess Foundation A good learning experience. Now able to handle budgets. The trainer was super, understood questions well and responded to them. Irene M. Mutuku, ActionAid International The entire training on debt and credit management especially collection strategies and credit policy formulation was impactful. Collins Mwamba, Regional Coordinator, WEF. The trainer was quite knowledgeable. Anthony Maina, Credit Control Supervisor, Kevian Kenya Ltd. As easy as it may sound, it’s a worthy and important course because it cuts across the board from employees to leadership teams. Constance Kisaka, Management Assistant, KPRL The course is excellent and I wish more professionals can be trained in communication skills and public speaking. Wilfred Atisa, Regional IT Co-ordinator, Feed the children
- Timara CThis was a fabulous week of training. Bond to inspire my ability to manage the data communication. Maina Waweru, VEEW Distributors- MD This is a well-paced course which gives you the basics of customer service in a clear and structured way. The trainer is lively and engaging and the material is delived and theoretical, way that will stick with you for some time to come, challenging you to apply in the real world. Samantha Mwedekeli, Director, Mama Rocks Burgers. The trainer was well conversant with excel and was very practical with his examples. Good organization by Dolphins group. Ronald Misigo- consultant & IT specialist, Agri-Experience the course was very informative, the 5 days allocation was sufficient for our data/ personal data to be reviewed and for us to apply the excel function on our personal data. The trainer was very knowledgeable. Winfred Ouma- finance officer The trainer is very good. The content covered is applicable in work environment. Very useful tools when de...
- Vanessa MThe course should be given to all who work in the customer service departments. It is an eye opener for many things that we have been doing blindly. It is good to know that you can measure customer service in many other ways and not just customer service satisfaction surveys. Hilda Karegi Asirigwa, KENTRADE The trainer is confident; you can literally see how passionate she is about what she does. Content is delivered impeccably and learning experience is learner-trainer centred and engaging. Dennis Mshangani, Customer Service Representative My experience has been amazing. I attended this training at a time where I was struggling with identifying my self-worth. I feel this has helped me majorly as I got to learn much more about realizing who I actually am. Grace Wairimu Kamau
| Mon: | 8:30 am – 5:30 pm |
|---|---|
| Tue: | 8:30 am – 5:30 pm |
| Wed: | 8:30 am – 5:30 pm |
| Thu: | 8:30 am – 5:30 pm |
| Fri: | 8:30 am – 5:30 pm |
| Sat: | 9:30 am – 12:00 pm |
| Sun: | Closed |